Refund & Return Policy

Customer Satisfaction Guarantee
At Red Dragon Smoke Shops under smokeshopinorlando.com, we prioritize your satisfaction. If you’re not completely satisfied with your purchase, our policy allows for refunds and returns within specified conditions.

Eligibility for Returns and Refunds

1. Unopened Products: If your item is unopened and in its original packaging, you can request a return within 10 days of purchase.
2. Opened Products: We accept returns on opened products if you are not fully satisfied, but please note that only one opened item of each product type is eligible for a return.
3. Defective or Incorrect Items: If you received a damaged, defective, or incorrect item, please contact our support team within 7 days of receipt, and we’ll arrange a replacement or refund.

Refund Process

1. Requesting a Return: To initiate a return, contact our support team with your order details and reason for the return.
2. Return Shipping: You will be responsible for covering the return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
3. Processing Refunds: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7-10 business days.

Conditions for Non-Refundable Items

• Products purchased from third-party retailers or resellers are not eligible for returns or refunds through smokeshopinorlando.com.
• Any item returned more than 30 days after delivery is not eligible for a refund.

For more details on our policy, please reach out to our customer service team support@smokeshopinorlando.com.